http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/-t1.htm Sun, 01 Nov 2009 10:34:36 GMT 10 http://i86.servimg.com/u/f86/13/96/66/82/blu-1213.jpg http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/-t1.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/return-policy-t840.htm Zero100 How does the 30 day money back guarantee work for blu? Do the 30 days start from when you receive the kit? More importantly, is it a huge hassle to actually be allowed to get your money back? Customer Service Questions and Comments: Sun, 01 Nov 2009 10:34:36 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/return-policy-t840.htm#11791 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/return-policy-t840.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-terrible-experience-with-blu-customer-service-t694.htm JBurrke Casey: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? Justin: I placed an order yesterday with the phone service. When the man asked for my login information, I told him I havent made one yet Justin: He said no problem and I gave him my email address Justin: He said he would make the password "------" Justin: Now I'm trying to log in to check the shipping status and I cant Justin: I have another account with the same email, but ... Customer Service Questions and Comments: Tue, 29 Sep 2009 11:56:28 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-terrible-experience-with-blu-customer-service-t694.htm#10084 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-terrible-experience-with-blu-customer-service-t694.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/1000-orders-per-day-t155.htm arhemed ]]> Customer Service Questions and Comments: Wed, 24 Jun 2009 12:53:55 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/1000-orders-per-day-t155.htm#2340 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/1000-orders-per-day-t155.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/where-is-my-blu-t683.htm saleen121212 I ordered last Monday the 21st. they said it shipped on Tuesday the next day, and now it's been 6 days now and it's still not here. Tracking info hasn't changed once and I'm not good at being patient lol. Is anyone else waiting more than 5 days cause I keep reading all these posts about ppl getting there's in two days and it's frustrating. Thanks ahead of time for any posts. Customer Service Questions and Comments: Mon, 28 Sep 2009 22:09:03 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/where-is-my-blu-t683.htm#10023 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/where-is-my-blu-t683.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/funny-chat-t246.htm 170-3tree Jordan: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? jerry: Hello i was talkin to someone about my atty dying earlier, but had to cut loose to eat dinner Jordan: I can assist you with that. Let me locate your account for you. If you can please confirm the name and/or order number on this account I can locate it for you. jerry: my name is Gerald Olson and the order number is ********** Jordan: And you believe you hav e a bad atomizer? jerry: ... Customer Service Questions and Comments: Wed, 08 Jul 2009 00:37:27 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/funny-chat-t246.htm#4023 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/funny-chat-t246.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/any-customer-service-problems-t558.htm Admin I'm curious to know if there has been any customer service issues since 9/1...if you can post your positive or negative experience....Thanks Customer Service Questions and Comments: Fri, 04 Sep 2009 21:27:01 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/any-customer-service-problems-t558.htm#8899 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/any-customer-service-problems-t558.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-latest-cs-chat-t498.htm NateDogg Chat start time Aug 20, 2009 1:32:49 PM EST Chat end time Aug 20, 2009 1:40:38 PM EST Duration (actual chatting time) 00:07:48 Operator Micah Chat Transcript info: You are now chatting with 'Micah' Micah: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? NateDogg: hello. NateDogg: I was just wondering if My Blu PCC was covered under warantee or not Micah: Hi Micah: PCC? NateDogg: I left it in the car for a couple hours and the plastic ... Customer Service Questions and Comments: Thu, 20 Aug 2009 17:44:21 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-latest-cs-chat-t498.htm#7857 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-latest-cs-chat-t498.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/wtf-customer-service-sucks-t209.htm gobluejd Really Really wanted to like the Blu, but it just was a big headache.....emails CS like 6 times over the last week and no response. Tried calling but got sick of waiting 1+ hrs on phone. Saw the live chat....SO within 10 mins....here is what happened. I AM SO PISSED. Please wait for a site operator to respond. While you are waiting, please feel free to begin typing your issue in the box below. Try to be as descriptive as possible. Once an operator responds, click SEND to transmit ... Customer Service Questions and Comments: Thu, 02 Jul 2009 20:50:01 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/wtf-customer-service-sucks-t209.htm#3439 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/wtf-customer-service-sucks-t209.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/why-does-it-take-blu-so-long-to-answer-emails-t470.htm EAZYDUZIT If your such a good company you say you are and are shipping a 1000 kits out a day you think BLU would hire more customer service people to answer emails. This is the worst customer service I have ever had to deal with!!! Customer Service Questions and Comments: Fri, 14 Aug 2009 22:08:21 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/why-does-it-take-blu-so-long-to-answer-emails-t470.htm#7364 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/why-does-it-take-blu-so-long-to-answer-emails-t470.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/this-is-bullcrap-if-i-ve-ever-heard-it-t432.htm Icedhope London: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? Kurt : Okay, it's been eight days since my order has shipped and my tracking number isn't working, one of your operators told it would be in my hand by wendsday, and it is now friday with no blu.. London: may I have the order number please Kurt : Yes. Kurt: My order number is ******* London: due to an inventory count error, the warehouse believed that they had the stock to fill your ... Customer Service Questions and Comments: Fri, 07 Aug 2009 19:06:31 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/this-is-bullcrap-if-i-ve-ever-heard-it-t432.htm#6889 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/this-is-bullcrap-if-i-ve-ever-heard-it-t432.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/hey-guys-please-help-me-t393.htm slimBUNNIES
Soo I am a newbie =(. i hope you guys can help me. I dont want to return my Blue Ciggs but they really just let me down. I'm always charging, vapor barely comes out. i hear stuff about juicing. i really dont get that what means. can someone please help me?? explain to me.

THANKS a lot =)
Vv]]> Customer Service Questions and Comments: Sat, 01 Aug 2009 04:48:59 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/hey-guys-please-help-me-t393.htm#6406 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/hey-guys-please-help-me-t393.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/blu-cig-customer-service-is-horrible-the-worst-ever-t190.htm atomicmonky I called Blu. At 6:50PM today. The IVRU system said I was 3rd in line. The "expected wait time" is supposed to be "3 minutes." Taylor Answered my call at 7PM. (Can't stand her). To be certain its her, I asked, "Who am I speaking to." She said, "Taylor." I asked to speak to someone else. (Due to the fact that she's utterly useless). She starts to protest, but then recognizes my voice and says, "Please hold." I Waited ... Customer Service Questions and Comments: Tue, 30 Jun 2009 03:58:54 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/blu-cig-customer-service-is-horrible-the-worst-ever-t190.htm#3013 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/blu-cig-customer-service-is-horrible-the-worst-ever-t190.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/ricardo-the-cs-employee-t356.htm lovinthebmws I saw a couple of other posts about "Ricardo" so I figured I would post this up and dedicate it to him. Part 1 Ricardo: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? Jonathan: Hello i talked to you guys a whole ago and I heard you were waiting for a package to come in before you could start shipping products again Jonathan: And I wanted to see if you have gotten it in yet Ricardo: Yes we have received some orders. Ricardo: Thank you for contacting ... Customer Service Questions and Comments: Sat, 25 Jul 2009 05:19:34 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/ricardo-the-cs-employee-t356.htm#5858 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/ricardo-the-cs-employee-t356.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/yet-another-fun-chat-with-cs-t267.htm Tripppn This guy was by far the most useless I've delt with yet. Ricardo: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? William: Hello I am looking for an update on my oreder Ricardo: I can look into this for you. May I have the order id? William: ********** William: I've been reading on the forums that some people are now getting delayed due to supply is that true and is it going to effect me? Ricardo: Thank you. I do show that the order ... Customer Service Questions and Comments: Fri, 10 Jul 2009 02:24:44 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/yet-another-fun-chat-with-cs-t267.htm#4396 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/yet-another-fun-chat-with-cs-t267.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/go-figure-t264.htm jesterjc So I ordered blu starter kit and then a week later, I thought to myself, "hey go ahead and order some extra atty's". So I did -- well lo and behold (I couldn't cancel cause they were shipped PRIOR to yesterday's email) they are en route (According to USPS) to the house as I type. Anyone need 2 atty's? WTF am I gonna do with these things w/o Blu? Customer Service Questions and Comments: Thu, 09 Jul 2009 23:39:33 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/go-figure-t264.htm#4374 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/go-figure-t264.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/unfortunately-had-to-cancel-order-t257.htm Don I have been reading this forum for a few weeks and growing increasingly excited about my Blu Cig starter kit's arrival. However, after 18 days of seeing the word "pending" next to my order number I contacted CS through Chat. I asked them when it would ship...they had no information..I asked them if it would take another month...they said "I hope not but I can't promise anything"...so I canceled my order. I am saddened like a child who didn't get what he wants for christmas, ... Customer Service Questions and Comments: Thu, 09 Jul 2009 16:02:15 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/unfortunately-had-to-cancel-order-t257.htm#4263 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/unfortunately-had-to-cancel-order-t257.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/got-sick-of-the-wait-t260.htm indent Like so many others on here, I was sick of waiting. I ordered my blu on June 12, and it still hadn't shipped despite others who ordered after me having shipped status. When I spoke to blu's customer service over chat, it was apparent I was talking to a drone with only the ability to copy and paste answers into the chat, and not specifically answer my question. So here I am, with a bunch of liquid from nuvape.com, and no e-cig to use it. Well, the wait was unbearable. So I've purchased ... Customer Service Questions and Comments: Thu, 09 Jul 2009 19:35:50 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/got-sick-of-the-wait-t260.htm#4311 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/got-sick-of-the-wait-t260.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/order-canceled-t198.htm Fateit Emailed them Cancellation of Order Number: 245697132 I wish to cancel my order, when I ordered the web page said they shipped within 10 days, and I do not intend to wait any longer, I very much would have liked to try your product, but at this time I have decided to order other electronic cigarettes, from vendors with a great history of both customer service, and shipping speed. Do not charge my card or I will be forced to take action with my bank against your company, ... Customer Service Questions and Comments: Wed, 01 Jul 2009 20:12:06 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/order-canceled-t198.htm#3278 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/order-canceled-t198.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/logged-in-to-check-on-somethin-on-my-acct-and-got-this-t151.htm Fortold Unable to connect to database server!


hopefully its just a short term issue?]]> Customer Service Questions and Comments: Wed, 24 Jun 2009 08:40:57 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/logged-in-to-check-on-somethin-on-my-acct-and-got-this-t151.htm#2318 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/logged-in-to-check-on-somethin-on-my-acct-and-got-this-t151.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-blue-is-herebut-did-not-arrive-with-an-atomizer-t72.htm bluebyrd received my blu,but can't do a dang thing with it as it arrived with no atomizer! Am calling them up right now and hope they will send me the atomizer,and I mean pronto,not this waiting around for 3 weeks kinda crap,or I will send them the whole thing back! ok,I'm over my rant now,just had to get that out of my system I will call them and ask nicely for the atomizer and to please send it right away. By the way,I searche the blu box ,where in the packaging do they pack the atomizer? Thanx Customer Service Questions and Comments: Thu, 11 Jun 2009 19:03:25 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-blue-is-herebut-did-not-arrive-with-an-atomizer-t72.htm#815 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-blue-is-herebut-did-not-arrive-with-an-atomizer-t72.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/customer-service-chat-today-t107.htm NateDogg Hello. I had a live chat with a CS Rep on the Blu site today. Here is the chat transcipt. Chat start time Jun 16, 2009 1:24:46 PM EST Chat end time Jun 16, 2009 2:21:45 PM EST Duration (actual chatting time) 00:56:59 Operator Help Desk Help Desk: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? Nathan : Hello. I have a problem that I have noticed with the Blu Cartridges. None of my Cartidges are being emptied before Vapor production ... Customer Service Questions and Comments: Tue, 16 Jun 2009 21:41:50 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/customer-service-chat-today-t107.htm#1398 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/customer-service-chat-today-t107.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/blu-cancelled-my-order-t65.htm Skwerley So I ordered my blu on 6/3. The transaction posted as pending on my account. Untill today, when it is neither pending nor cleared. On the blu website it still shows me as having a pending order. Anyone else experience something similar? Customer Service Questions and Comments: Wed, 10 Jun 2009 17:56:33 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/blu-cancelled-my-order-t65.htm#703 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/blu-cancelled-my-order-t65.htm http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-order-was-short-t25.htm gbdrywall i ordered my blucigs on the 16th of last month.they shipped on the 28th,received them on th 2nd of this month.i ordered 2 kits and two extra atomisers.during the wait for the backorder a custommer service rep told me that they would add an extra carton tof carts to my order for the trouble.so i was all excited when the package finally arrived.opened it up the two extra atomisers were not there and i only got a total of 1 carton of carts.i was at least suppose to get 2.one with each kit.after ... Customer Service Questions and Comments: Sun, 07 Jun 2009 12:22:38 GMT http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-order-was-short-t25.htm#221 http://blucigforum.forumotion.com/customer-service-questions-and-comments-f19/my-order-was-short-t25.htm